We would love to hear from you. You can email us at fhft.clinicalguidelines@nhs.net.
Disclaimer
The advice within this booklet has been produced for Frimley Health NHS Foundation Trust. The guidance contained may not be appropriate elsewhere. The guidelines support decision-making rather than determine it. It is the responsibility of the individual health care professional to make decisions appropriate to the circumstances of the individual patient.
This app contains analytics reporting. This is anonymised reporting used to see how much the app is used and which guidelines are accessed.
Last updated: 13 October 2026
Holcroft Solutions Ltd (“we”, “us”) provides the Frimley Health Guidelines app (the “App”) for staff of Frimley Health NHS Foundation Trust. This policy explains what information the App collects, why, and the choices you have.
The App uses Google Analytics 4, provided by Google, to record which pages and guidelines are viewed, including any search terms that appear in a page’s address. Google Analytics also collects technical information such as device type, operating system, App version, screen size, approximate location (country or city, derived from your IP address) and a random identifier that recognises repeat use on the same device. We use this information only in aggregate, to understand how the App is used and which guidelines matter most. Google’s handling of this data is described at https://policies.google.com/privacy.
Guidelines are stored on Amazon Web Services (AWS). To download them, the App obtains a temporary anonymous access identity from AWS Cognito. This identity isn’t linked to you or to any personal details. As with any internet service, AWS receives your device’s IP address when the App connects. AWS’s privacy notice is at https://aws.amazon.com/privacy/.
The App doesn’t collect your name, contact details, GPS location, contacts, photos, files or any patient information.
We use usage information only to operate, maintain and improve the App, for example to decide which guidelines to prioritise. Under UK data protection law, our lawful basis is our legitimate interest in providing a reliable and useful service.
We share information only with the service providers named above (Google and AWS), who process it on our behalf to provide their services. We don’t sell or rent information to anyone.
Google Analytics data is kept for the period set in our Google Analytics account and then deleted automatically. AWS access identities are temporary.
All connections between the App and our services are encrypted (HTTPS). No method of transmission or storage is completely secure, but we use the security features provided by AWS and Google to protect the information.
The App is intended for healthcare professionals and isn’t directed at children.
Under UK data protection law you can ask to access, correct or delete information about you, or object to its use. Because the App doesn’t collect information that identifies you, we usually can’t link analytics data to a particular person. Contact us using the details below. You can also complain to the Information Commissioner’s Office (ico.org.uk).
If we update this policy, we’ll post the new version on this page and change the date above.
Holcroft Solutions Ltd – guidelines@montreux.co.uk